# \#customer-support

**URL:** https://community.textexpander.com/tag/customer-support/14.md

[Latest](https://community.textexpander.com/latest.md) · [Categories](https://community.textexpander.com/categories.md) · [Tags](https://community.textexpander.com/tags.md)

---

## [Mac error/app not working!](https://community.textexpander.com/t/mac-error-app-not-working/574)

<div class="topic-metadata">

**Author:** [@AmyNwankwo](https://community.textexpander.com/u/AmyNwankwo)\
**Replies:** 4\
**Last updated:** [May 16, 2026, 4:35pm UTC](https://community.textexpander.com/t/mac-error-app-not-working/574 "2026-05-16T16:35:56Z")

</div>

“TextExpander has encountered an error from which it cannot recover. Please quit and re-launch TextExpander.” I HAVE REDOWNLOADED THE APP SEVERAL TIMES!!! I HAVE DELETED THE “com.smileonmymac.textexpander” FOLDER!!! APP…

---

## [Textexpander not working anymore in Chrome's omnibox after update](https://community.textexpander.com/t/textexpander-not-working-anymore-in-chromes-omnibox-after-update/580)

<div class="topic-metadata">

**Author:** [@AllanJoseph\_Dela\_Pen](https://community.textexpander.com/u/AllanJoseph_Dela_Pen)\
**Replies:** 0\
**Last updated:** [April 30, 2026, 2:33am UTC](https://community.textexpander.com/t/textexpander-not-working-anymore-in-chromes-omnibox-after-update/580 "2026-04-30T02:33:42Z")

</div>

Hello. I recently got an update for textexpander, and when I tried using it, it wouldn’t expand anymore in Chrome’s omnibox. But it was able to expand anywhere else inside Chrome. I’m currently using the desktop app.

---

## [TextExpander Tips for Customer Support?](https://community.textexpander.com/t/textexpander-tips-for-customer-support/150)

<div class="topic-metadata">

**Author:** [@josh.centers](https://community.textexpander.com/u/josh.centers)\
**Replies:** 1\
**Last updated:** [April 29, 2025, 9:41pm UTC](https://community.textexpander.com/t/textexpander-tips-for-customer-support/150 "2025-04-29T21:41:22Z")

</div>

@Amy-LynnTaylor mentioned that her customer support team loves TextExpander. Many of our customers work in customer support, so I’d like to ask the community: What are your tips for using TextExpander in customer support…