Todays’s sign-in issue/outage seems to have revealed (for me at least) that our snippets are stored solely in the cloud?
Is that true? If so, why is there no offline cache? If there is, is there something I’m missing?
Not having access to my snippets is a deal-breaker for me and had the outage been longer, this could have been more impactful.
I’ve been using TextExpander for many, many years. So either this is new, or I never experienced this before.
Either way, I hope that I’m just overlooking something on my side to have an offline cache available or that it’s on the near-future roadmap.
Hi Gabriel, this is a great question and a valid concern. I spoke with one of our chief engineers about it this morning. Long story short: Yes, there is an offline cache, and this revealed a bug we are going to fix.
TextExpander caches your Snippets offline, and you can test this by putting your computer into airplane mode. So if our servers are knocked offline for whatever reason, TextExpander still works for you, albeit without the syncing functionality.
What happened yesterday was a bit different: Our database was the source of the problem. The TextExpander client could still connect to our server, so it thought everything was fine. It was trying to communicate with the database and receiving errors, which caused it to freak out.
So we are going to fix the client to handle these situations more gracefully and to be more resilient to database outages. You should never be left stranded because we have an internal hiccup.
Awesome, thank you @josh.centers for the response and the detailed information!
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