TextExpander + AI through our MCP (Model Context Protocol): Finding broken links in Snippets

TextExpander Talk
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Support responses are living things. They get updated, reused, polished, shared, and sometimes, quietly haunted by an old help article link that no longer goes anywhere.

One helpful way a support team could use the TextExpander MCP Server is to review saved support responses for outdated or broken links.

Not familiar with MCP?
MCP stands for Model Context Protocol, and getting started is a breeze. You don’t need to be technically inclined, and you’ll be done in about 5 minutes! In simple terms, MCP helps supported AI assistants connect to tools and information they can work with. Once the TextExpander MCP Server is connected, supported AI assistants can help you work with your Snippet library through plain-language requests.
:backhand_index_pointing_right: Check out our TextExpander MCP Server Getting Started Guide to get going

For example, a support team might ask their AI assistant to:

  • Search a support Snippet Group

  • Find Snippets that contain links

  • Make a list of all URLs used in those Snippets

  • Flag links that may be outdated, duplicated, or suspicious

  • Suggest which Snippets may need review

  • Help draft updated versions once the correct links are confirmed

A prompt could look something like this:

“Review the Snippets in our Support Responses group. Find any Snippets that include links, list the URLs, and identify any that may need to be checked or updated. Please group the results by Snippet name and do not make changes until I approve them.”

Once the links are reviewed, you could follow up with:

“Update the Snippet called ‘Password Reset Help’ to replace the old login help link with this new one: [new link]. Keep the rest of the wording the same.”

A few tips before trying this:

  • Be careful with shared team Snippets that many people rely on

  • Start with one Snippet Group instead of your entire library

  • Ask for a report first before making updates

  • Review any suggested changes before saving them

This can be especially helpful for support teams because old links can hide inside otherwise useful responses. A Snippet may still sound perfect, but one broken link can send a customer into the help-center swamp.

:bullseye: The goal is not to have AI rewrite the whole library. The goal is to use MCP as a maintenance helper: find the likely problem spots, make review easier, and help the team keep trusted responses current.

To try it with your team, reply with:

  • Which Snippet Group you would review first

  • Whether your support responses include help center links

  • How often your team reviews saved responses

  • What kind of links tend to change most often

Question for the community:
What other “Snippet maintenance” tasks would you want help with: broken links, outdated wording, duplicate responses, old product names, or something else?

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