How do you approach communicating effectively at work?

TextExpander Talk
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Hi, all! Mel here on the account management team :waving_hand:

I’d love to hear different suggestions about how people think about effective communication.

  • Have you ever received really good feedback from a teammate or manager that has helped you?
  • Any methods or systems you’ve learned?
  • Any tools that help you communicate effectively with your team?

One of my favorite things I have learned is the 3 R’s to make a great email to a customer or prospect you’re hoping to connect with:

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People sometimes forget that a compliment can be just as effective at determining behavior as criticism can be.

When someone tells me what they liked about my work — or even that they noticed my contribution — it means I should do more of that.

Since we don’t use email at my workplace, this kind of feedback is more likely to come as a brief Slack DM or blog comment, lacking some of the content and structure outlined here. Regardless, it’s nice to be noticed!

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A workplace with no email – that’s a rarity, @KenGagne! I totally agree with your thoughts. Even without the structure, getting that feedback is important.